Lena Sun of the Washington Post writes that the Metro Board has approved a plan to spend up to $1 million hiring “professional” mystery riders, who will go out and assess MetroRail and MetroBus services.
This isn’t a new idea. As the Post notes, it’s been done before, albeit using trained volunteers - and is something we at DC ParaTransit Info has mentioned before.
Done properly, it can produce relatively unbiased metrics about the service, as opposed to the idea of using customer feedback. Customer feedback tends to only concentrate on negatives - how many people actually take the time to call or write to WMATA to tell them they’re doing a good job?
Posted: 3 weeks ago | No Comments
Categories: In The Media , MetroAccess , MetroBus , MetroRail , WMATA | Tags: Lena Sun, MetroAccess, MetroBus, MetroRail, mystery rider, paratransit, Washington Post, WMATA | By: .
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Categories: In The Media , MetroAccess , MetroBus , MetroRail , WMATA | Tags: Lena Sun, MetroAccess, MetroBus, MetroRail, mystery rider, paratransit, Washington Post, WMATA | By: .
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