Curb-to-curb | DC ParaTransit Info

One of the few “nice” things about Logisticare’s handling of the MetroAccess contract was the diligence and compassion many drivers displayed towards providing practical levels of service to MetroAccess riders, informal assistance that was effectively stopped quite hard when MV Transit took over the service.

Part of that compassion and provision of practical service was the pseudo “door-to-door” service many drivers gave riders, as opposed to curb to curb.

Whilst WMATA initially tried to include this in their “perks” accusations of the time, the simple fact of the matter remained that this informal arrangement drivers offered to riders was, in many cases, the only way the service could be made to work efficiently.

This is a preview of Door to Door finally (at least officially) comes to MetroAccess. Read the full post (650 words, estimated 2:36 mins reading time)