Post: Hired Riders to Assess Metro
Lena Sun of the Washington Post writes that the Metro Board has approved a plan to spend up to $1 million hiring "professional" mystery riders, who will go out and assess MetroRail and MetroBus services.
This isn't a new idea. As the Post notes, it's been done before, albeit using trained volunteers - and is something we at DC ParaTransit Info has mentioned before.
Done properly, it can produce relatively unbiased metrics about the service, as opposed to the idea of using customer feedback. Customer feedback tends to only concentrate on negatives - how many people actually take the time to call or write to WMATA to tell them they're doing a good job?
Metro During The Papal Visit
Updated 4-16-2008 @ 8:26am
WMATA is geared up for Pope Benedict XVI's visit to DC this week, with fixed-route service changes to cope with the expected crowds. This includes running rush-hour scheduling from 5am to 7pm on both Wednesday April 16th and Thursday April 17th.
Several fixed routes will be affected by rolling road closures over the course of the visit. The WMATA web site estimates that up to 16 fixed route bus services may be affected. MetroRail especially is likely to become very crowded, with large numbers of people from outside the area riding the system over the course of this once-in-a-lifetime event.
Disclaimer
MetroRail Service Disruptions
- Orange Line May 5, 2010 11:51 amDisruption at New Carrollton in both directions. Track circuit malfunction at New Carrollton. Delays both directions. […]
MetroBus Service Disruptions
- B2 May 5, 2010 9:13 amDue to construction between Bladensburg Rd and Mount Olive St. The B2 line will be experiencing some delays. […]
MetroOpensDoors Twitter Feed
- metroopensdoors: Orange Line: Track circuit malfunction at New Carrollton. Delays both directions. May 5, 2010 11:52 am
- metroopensdoors: Green Line: Delays continue to Greenbelt. Earlier malfunction at Branch Avenue resolved. May 5, 2010 11:06 am
- metroopensdoors: Four Metrobus routes detour http://www.wmata.com/tiny.cfm?id=4440 May 5, 2010 10:30 am
- metroopensdoors: Red Line: Delays continue both directions. Earlier situation at Medical Center resolved. May 5, 2010 7:20 am
- metroopensdoors: Red Line: Track circuit malfunction at Medical Center. Delays both directions. May 5, 2010 6:52 am
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