MetroAccess IVR/GPS Problems?
While the database issues mentioned previously are continuing, with reports that the Silver Spring staff have been extremely busy today trying to work around unspecified problems performing trips, DC ParaTransit Info is wondering what could cause an IVR reminder call this evening (made to customers the night before to remind them of their upcoming trips) to abort at the beginning of the message, stating:
A GPS Error has occurred
We've asked MetroAccess for more information, but we're curious if this is related to the database issues, and more importantly - if this is indicative of a problem with IVR (and presumably, Trapeze) not being able to access/reference GPS data, what effect is this having on provisioning of trips?
Have any other riders experienced this aborted IVR call?
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January 12th, 2010 - 14:54
I placed $100 in my easy pay account. It is almost two weeks and my account has not been credited. I am forced to pay every time I board a metro access vehicle.Will somebody do something about it.
Dennis G Young
January 12th, 2010 - 15:15
Please help me.I paid one hundred dollars in my easy pay account.It has not been credited for almost two weeks.They are still charging me when I board a metro access vehicle.