While the database issues mentioned previously are continuing, with reports that the Silver Spring staff have been extremely busy today trying to work around unspecified problems performing trips, DC ParaTransit Info is wondering what could cause an IVR reminder call this evening (made to customers the night before to remind them of their upcoming trips) to abort at the beginning of the message, stating:
A GPS Error has occurred
We’ve asked MetroAccess for more information, but we’re curious if this is related to the database issues, and more importantly – if this is indicative of a problem with IVR (and presumably, Trapeze) not being able to access/reference GPS data, what effect is this having on provisioning of trips?
Have any other riders experienced this aborted IVR call?
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I placed $100 in my easy pay account. It is almost two weeks and my account has not been credited. I am forced to pay every time I board a metro access vehicle.Will somebody do something about it.
Dennis G Young
Please help me.I paid one hundred dollars in my easy pay account.It has not been credited for almost two weeks.They are still charging me when I board a metro access vehicle.
GPS are very useful on day to day travel if you do not want to get lost`:,
GPS is really a heaven sent gadget, you can always pinpoint your exact location wherever you are :’,