You have to love auto-mailer systems.
I received a letter today reminding me that I need to recertify for MetroAccess soon. The letter advised me to complete the enclosed application and return it to the office within 60 days of the date of their letter.
Except - no application form.
So I have to call them to tell them they forgot a rather important piece of information in their mailshot, and ask them to get it right.
Of course, their system probably has the 60-day clock started September 24th, the date on their letter (of which 7 days have already passed before I even received it).
So my guess is that while I wait for them to remember where they put the application forms and send one out to me, that clock will still be running as of September 24th - not the date they send the information they skipped.
Which has me wondering - how many other riders have they “forgotten” to include the application form for, and how many end up having to scramble as a result to beat their original timeframe?
It occurs to me that, given past experience, MetroAccess will lay the blame for any delays on the rider, not their own lack of competance, especially if it gives them the opportunity to remove another rider from the eligibility roster, so saving them money by disenfranchising another disabled person.
It will be interesting to see just how responsive MetroAccess is to this situation, and how it progresses. DC Paratransit Info would love to hear from any other riders who are experiencing, or have experienced in the past, any administrative “errors” like this that have caused them stress, or especially to be declared ineligible for MetroAccess use as a result.
Categories: MetroAccess , WMATA | Tags: MetroAccess incompetance paratransit wmata | By: .
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