You have to love auto-mailer systems.
I received a letter today reminding me that I need to recertify for MetroAccess soon. The letter advised me to complete the enclosed application and return it to the office within 60 days of the date of their letter.
Except – no application form.
So I have to call them to tell them they forgot a rather important piece of information in their mailshot, and ask them to get it right.
Of course, their system probably has the 60-day clock started September 24th, the date on their letter (of which 7 days have already passed before I even received it).
