[UPDATED March 20th 2008]
We received a reply from Mr Glenn Millis, the Director of WMATA’s Office of ADA Programs, to our email asking about the “Helpful Numbers” card incident:
Thank you for sharing your concern. The x1825 number was implemented to allow customers with disabilities encountering problems while riding buses to obtain immediate assistance and to report problems. I can’t tell you why the person who answered your phone call was so far off base. The phone is answered and its purpose fulfilled frequently. I will report the problem you encountered to our customer complaint department and also pass it on the the director of our bus control center where the phone is answered. Thank you for reporting this.
