This is a copy of the latest service announcement that is being posted in MetroAccess vehicles, scanned and transferred online by DC ParaTransit Info to increase the accessible formats such announcements are available in.
We’re continuing the transition to the new MetroAccess service provider, MV Transportation. As promised, we’re giving you an update on the transition.
Here’s the latest news:
- To improve MetroAccess service, Metro’s Board of Directors has authorized the purchase of 22 additional vehicles and installation of navigation and communications equipment (global positioning systems, onboard cameras and radios) in 77 of our existing vehicles. We’ll let you know when the vehicles and equipment arrive.
- Metro is interested in the best ways to communicate with you. If you’d like to share your ideas by answering three short questions, please call Patricia at 202-962-1255. She will take calls (and call MetroAccess customers) through Friday, March 24.
- Computer-generated reminder telephone calls are placed between 4:45 and 9 p.m. the night before a scheduled trip. On the day of your trip, our computer will call to let you know that your vehicle has arrived. If you do not wish to receive these calls, please fill out and return the form you will be receiving in the mail or let us know when you make your next reservation.
- If you want to continue receiving the computer-generated calls, let us know if it is acceptable to use your cell phone number as the primary contact number. This gives us the best chance of reaching you. You can tell us by filling out the form you will receive in the mail. You can also call us at 301-562-5360.
We will continue to improve MetroAccess and provide the service you can depend on for your mobility and freedom. And we pledge to keep you informed along the way.
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