Hemal Jhaveri wrote an insightful commentary on MetroAccess today in the DCist Opinionist column. He raised a very good point:
In their euphoria about the “new kid on the block,” Metro made one glaring oversight: In a building with multiple entrances such as my office, how is a totally blind individual going to ask an auto-alert system about the location of his/her vehicle? By wading through 20 minutes of telephone hold time till an unsympathetic, live dispatcher appears? By that time, my ride may have already left, and I might have to opt to drive myself home.
DC ParaTransit Info has been invited to tour the MetroAccess call center today, and to bring along questions. We’ll add this to the list.
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