The Washington Post continues to bring up MetroAccess, with a new story here entitled “Study Hits Metro on Service for Disabled“. We have to agree with most of the recommendations and observations of the study, in particular the lack of communication by MetroAccess.
We note with ironic amusement the end of the article:
In response to the huge number of complaints, Metro set up a weekly telephone conference to enable riders to speak directly with MetroAccess officials.
But Metro has not publicized the telephone number because managers are worried that the phone system would be overwhelmed, Metro spokeswoman Candace Smith said.
The logic is mind-boggling - WMATA set up a telephone conference because of the number of complaints but didn’t tell anyone the number to call because they were afraid they’d get too many complaints?
