Has anyone else received a mailing from WMATA recently? They come with pre-printed address stickers on them. I’m wondering if this was not the promised revised rider’s guide mentioned on WMATA’s web site here
Plans are in place for MetroAccess riders to receive a copy of the MetroAccess Rider’s Guide in the mail to ensure that they know the guidelines for the service as required under the ADA and clarifies what customers can expect.
If it is the eagerly awaited Rider’s Guide, then I hope that the copy that we received is not a sign of what we can expect – the envelope was completely empty …
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