For unspecified reasons, MetroAccess is not accepting any new subscription trip entries until February 20th 2006, according to reservation agents.
Even allowing for the avoidable issues with the data migration post-Logisticare this doesn’t make any sense. Surely new subscription trips should be able to be entered with no difficulties, as they are new.
A thought that has been on my mind ever since the start of all this has been about the software MV Transportation is using. I’m wondering if they’re using software that’s been proven elsewhere, because a lot of the information and actions involved so far are very reminiscent of beta-testing software.
The question is: Is the software being used still being “developed”? If so, why is untested new software being implemented, why is the software MV uses for other contracts not suitable? And if the software is new and untested, how many of the problems being witnessed with the software can be traced back to this being such software?
And if the software is in a beta state, is being developed, why are MV and WMATA not saying so? Surely people would understand that problems may be the result of untested new software being used that’s still being developed?
Additionally, why do the MetroAccess call center recordings still include that subscription trips can be booked, when they cannot at the moment?
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