So far this week I’ve had one MetroAccess trip show up on time. I go to the same place every morning and return from there every evening, Monday through Friday. MetroAccess calls this a subscription trip.
The time for my ride was more than an hour past the “late window” and I had called the “Where’s My Ride Line” four times. The phone bank operators used their “Magic 8 Ball” number generators to give me varying times that I could expect a ride (15 minutes, 20 minutes, 10 minutes) with the last one not even able to determine a time - I was told someone would call me if they found anything out. More or less par for the course with what has been happening to my homeward bound subscription trips since MV took over.
Instead of waiting to get home to file a complaint with the complaint number (since there wouldn’t be anyone to answer it at the rate it looked like things were going), I decided I would call while I waited for the oft-promised transport. I was relating how I was stranded yet again with a very patient gentleman named Mr. Jones when we got disconnected. My ride showed up (finally) and I headed home.
I was very surprised when I got home and wife told me that a Mr. Jones had called, concerned because we had gotten disconnected. I called him back to let him know that I had made it home. He seemed genuinely concerned that something had happened and had wanted to make sure that I was no longer stranded.
I gave Mr. Jones this URL. I hope he sees this:
Job well done Mr. Jones! You are the first person at WMATA/MetroAccess during the last two weeks that actually treated me like something other than a bothersome package that wouldn’t quite wait quietly in a corner until someone could bother to deliver it. Mr. Jones, you made an effort above and beyond what anyone else has seen fit and I sincerely hope that your efforts get recognized.
